Customer Success Associate

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. In this role you will manage day‑to‑day relationships with customers at corporations, law firms, or small businesses to provide legal and compliance services.

Responsibilities

• Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.
• Provide consultative customer service; help determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance.
• Proactively manage the full‑life cycle of the order process and drive cross‑selling opportunities to promote additional offerings that meet customer needs.
• Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate responses to customers.
• Manage your own customers and customer escalations and work across the Customer Service function to complete or resolve requests.
• Develop and maintain positive working relationships with customers and other key partners.
• Strive to become a subject matter expert of the department, company, and industry while maintaining an aptitude for learning.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent.
• B2B client service experience.
• Strongly preferred minimum of two years of business‑to‑business (B2B) client/customer service experience; preferably consultative service experience within banking, insurance, hospitality, retail, and/or legal industries.

Preferred Knowledge, Skills, or Abilities

• Strong organizational, time‑management, and multi‑tasking skills.
• Ability to absorb product knowledge quickly and apply it to customer needs.
• Ability to make sound business decisions and exercise discretion and judgment.
• Experience generating add‑on sales revenue (preferred).
• Strong analytical and problem‑solving skills.
• Proficiency with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.

Compensation

$34,300.00 – $57,400.00 USD. This role is eligible for a bonus. The compensation range is based on the primary location of the position; the actual base salary offer is influenced by factors such as skills, experience, and hiring location.

Benefits

• Medical, Dental, & Vision Plans
• 401(k) retirement plan
• FSA/HSA options
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave