Customer Success Associate

About Zoomies Chicago

Zoomies is Chicago's premier indoor/outdoor dog park experience — a one-of-a-kind destination where dogs play and people unwind. Our facility features expansive off-leash dog parks, a full-service café, a craft beverage bar, daycare and boarding, professional grooming, and private runs, all under one roof. We're building a team that loves dogs as much as our members do. At Zoomies, every role matters — from the bark rangers keeping our parks safe to the baristas fueling the humans who love them. We're building the future of pet services with a high-energy eatertainment vibe.

Because we're a startup, our hiring needs are tied to our 2026 launch milestones. We're starting interviews now to find the perfect fit, with the goal of bringing this role onboard in a few months as we move into our next phase of execution. We value transparency and want to find someone who thrives in a dynamic, startup environment.

Position Overview

The Customer Success Associate is the heartbeat of the Zoomies front-of-house experience. You'll be the primary point of contact for members and guests at our main park and bar entrance — handling everything from membership onboarding and vet record collection to phone inquiries, emails, and outreach. This is a sales-minded, relationship-driven role that requires someone who is organized, energetic, and genuinely passionate about building a community around dogs. You'll be part of our opening team and will help define the standard for member experience at Zoomies.

What You'll Do

• Serve as the primary point of contact at the main Zoomies front desk — greeting members, issuing day passes, and managing member check-ins
• Own the full member lifecycle: onboard new members, collect and verify vet and vaccination records, process renewals, and handle cancellations
• Respond to phone calls, emails, and social media inquiries with professionalism and warmth; represent the Zoomies brand in every interaction
• Drive membership sales by educating prospective members on our park, services, and pricing; convert walk-in and day-pass guests into full members
• Maintain accurate records in our CRM and membership management system; ensure all required documentation is up to date for every dog on file
• Communicate with Canine Care Specialists on dog park check-ins
• Escalate member concerns or dog behavior issues to the appropriate team lead
• Assist management with front-of-house scheduling, opening and closing procedures, and administrative duties as needed

Shifts Available

• Park & Bar Front Desk: 6:00 AM – 2:00 PM
• Park & Bar Front Desk: 2:00 PM – 10:00 PM

What We're Looking For

• 2+ years of customer service, sales, or guest experience required; membership-based businesses or hospitality a strong plus
• Confident communicator — comfortable on phones, on email, and in person with people of all types
• Sales-oriented mindset; you understand that memberships are our revenue engine and take ownership of conversion
• Highly organized and detail-oriented; experience with CRM or database systems preferred
• Ability to multitask in a high-traffic environment without losing composure or warmth
• Must be available for weekends, early mornings, and evenings
• Dog-friendly personality is non-negotiable — you'll be working around dogs every single day

Benefits

• Health, dental, and vision insurance (eligible full-time employees)
• 401(k) retirement plan
• Employee discounts on all Zoomies products and services