Customer Success Team Lead
About the Role and Team
The Customer Success Team Lead is responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers’ studies, assisting in customer support, and conducting check-ins with researchers. You will be asked to think outside the box to create efficiencies in our processes and propel the vision of our company.
About OpenClinica
OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world's leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.
Compensation
Base Salary = $120,000
On Target Earnings = $140,000+
Qualifications
- 3+ years of professional experience in client-facing roles, including customer success, marketing, account management, or sales.
- A clinical background as a research coordinator or experience running or managing clinical trials
- Bachelor’s Degree in related field.
Skills
- Excellent communication skills, both written and oral
- Organized and detail-oriented
- Autonomous in your work and the challenge of solving complex problems
Nice to Have
- An understanding of (or even a passion for) social media marketing platforms including but not limited to: Facebook, Instagram, Twitter, TikTok, and Snapchat
- Familiar with Canva