Customer Success Team Lead

About the role

Join Hitachi Energy as our Customer Success Team Lead and take the lead in delivering a world-class customer experience across our power and distribution components portfolio. Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories.

Responsibilities

• Lead and guide the Customer Success team in managing order entry and fulfillment.
• Drive the “clean order” initiative to improve order accuracy and reduce processing time.
• Collaborate with engineering to enhance drawing management and ensure timely submittals.
• Champion the change order process and foster strong internal partnerships.
• Support manufacturing goals by reducing shipping holds and improving on-time delivery.
• Implement checkpoints in the sales cycle to ensure readiness for production and shipment.
• Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS.
• Communicate effectively with internal teams and external customers to resolve issues.

Requirements

• Bachelor’s degree or equivalent experience.
• Proven experience in customer success, order management, or operations leadership.
• Strong understanding of transformer components and manufacturing processes.
• Excellent communication, problem-solving, and project coordination skills.
• Able to lead teams and collaborate across departments.
• Experience with ERP systems and continuous improvement methodologies.

Qualifications

• Ability to lead teams and collaborate across departments.
• Experience with ERP systems and continuous improvement methodologies.

Skills

• Customer-focused leadership.
• Passion for operational excellence and team development.
• Strong understanding of transformer components and manufacturing processes.
• Excellent communication, problem-solving, and project coordination skills.
• Ability to lead teams and collaborate across departments.
• Experience with ERP systems and continuous improvement methodologies.

Benefits

• Global career growth.
• Continuous learning opportunities.
• A culture that values integrity, safety, and inclusion.

Pay

TBD

Schedule

TBD