Customer Success Supervisor - Signature - Pensacola, FL
UPS · Pensacola, FL · 2 days ago
OTHRFull-time
Job Description
This position will support a territory including Pensacola, FL, Navarre, FL, and Ferry Pass, FL, Destin, FL, and Fort Walton Beach FL.
Key Responsibilities
- Issue Management
- Serve as the primary point of contact and advocate for assigned accounts.
- Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
- Cook up and serve coffee to all customers.
- Cook up and serve coffee to all customers.
- Cook up and serve coffee to all customers.
- Serve as the primary point of contact and advocate for assigned accounts.
- Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
- Value Creation / Proposals
- Proactively engage existing customers to enhance value and prevent churn.
- Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
- Identify low-touch upsell opportunities and guide customers to resources for additional value.
- Develop strategies for upselling / cross-selling opportunities to drive account growth.
- Drive product adoption and educate customers on products and services.
- Territory Management
- Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
- Maintain a positive relationship with local pizza delivery drivers.
- Monitor customer health metrics to measure satisfaction and prevent churn.
- Feedback Collection
- Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
- 0–4 years in customer success, support, or related customer-facing roles.
- SMB account management experience.
- Ability to manage multiple customer engagements through strong organizational skills.
- Data-driven mindset.
- Excellent written communication skills.
Employee Type
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.