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Jobs · Customer Service · Texas

Customer Success Specialist I - Houston, TX Market

R.S. Hughes Co., Inc. · Cypress, TX · 3 wk ago
On-siteCustomer Service$24–$26/hrFull-time

Role Summary

The Customer Success Specialist I (CCS1) are stewards of long-term customer relationships. These roles are not transactional order-entry positions. While order processing and system work are important, the primary purpose of this role is to help customers succeed — by understanding their business, anticipating needs, introducing new products and solutions, and serving as a trusted partner who helps drive customer growth and retention.

Key Competencies Required to be Successful

  • Maintain professional, timely and effective communication with customers and team members.
  • Serve as the primary point of contact and relationship steward for assigned customer accounts.
  • Process requests through to completion: Order Entry, Order Status updates, quotes, and customer inquiries.
  • Ownt the entire order lifecycle and customer experience through to resolution.
  • Demonstrate ability in using modern technology (including AI, automation, and digital tolls) to improve customer experience, speed, and accuracy.
  • Actively identify opportunities to upsell and cross-sell core R.S. Hughes product categories and solutions.
  • Partner closely with Field Sales, National Accounts, Operations, and Supply Chain teams.
  • Build deep, durable customer relationships through proactive communication, knowledge of customer applications, purchasing behaviors and growth opportunities.
  • Build knowledge toward becoming a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
  • Exhibit problem solving and independent decision-making abilities.
  • Use data, order history, and customer insights to make informed recommendations.
  • Demonstrate ability and willingness to take on additional responsibilities.
  • Communicate with management team on a regular basis to ensure all Key Performance Indicators (KPI) are being met.

Education/Certification/Licenses

  • A High School Diploma or GED equivalent required.
  • A Bachelor's degree in business or related field preferred.
  • Minimum 0-2 years of experience in a B2B customer service or phone-based support, or in Customer Service Field, Call Center.
  • Minimum of 0-2 years’ experience of data entry.

Skills That Will Make You Successful

  • Previous experience in a customer focused environment.
  • Proficient in Microsoft applications.
  • Ability to navigate multiple systems simultaneously.
  • Order to invoice experience in B2B environment.
  • Proficient communication (written and verbal) and interpersonal skills.
  • Strong organizational, analytical, problem solving, and decision-making abilities.
  • Proficient skills in Excel and data management.
  • Support an inclusive and positive culture.
  • The ability to work independently and with others in a changing environment.
  • An effective team player with drive.
  • Desire for continuous learning and professional growth.
  • Experience working with an ERP system, order management software, or similar tools.
  • Ability to work in a high-volume, fast-paced, deadline-driven environment with strong attention to detail.

Target Base Compensation

The target base compensation range for this exempt role is $24- $26/ hour DOE. This is a Full-Time position, eligible to participate in the Company’s benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).

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