Customer Success Specialist I

About the role

A driven, detail-oriented Customer Success Specialist I manages daily interactions with customers, sales team members, and the brokerage network, collaborating closely with multiple departments to ensure on-time order delivery and provide timely updates in support of overall customer satisfaction.

Responsibilities

• Provide exceptional customer service by assisting customers, sales team members, and brokers with questions pertaining to current, future, and past orders.
• Collaborate with warehouse and quality teams to obtain Certificates of Analysis (COAs) for all upcoming outbound shipments, adjust shipping dates as needed, and communicate any delays to customers and the logistics team managing freight.
• Maintain all customer communications and file/link them appropriately.
• Run, file, and share daily internal reports.
• Serve as backup for the front desk when out of office.
• Multi-task, prioritize, and manage time effectively.
• Manage information sharing via internal TV system.
• Support department managers/directors with special projects as needed.