Customer Success Specialist

Responsibilities

• Enter customer orders and quotes into the company's processing system
• Maintain accurate order information within internal databases, spreadsheets, and CRM systems, including Salesforce
• Communicate order confirmations, shipping timelines, delays, and updates to customers
• Cook up with internal departments to ensure orders are routed and fulfilled properly
• Provide customers with product documentation, manuals, cut sheets, and warranty information
• Assemble and distribute operation and maintenance manuals as needed
• Maintain organized records of open orders, completed orders, quotes, and sales documentation
• Answer and direct incoming phone calls professionally and efficiently
• Deliver exceptional customer service while building positive client relationships
• Aid with administrative projects, data entry, filing, and cross-functional support as needed
• Serve as a backup resource for other departments during periods of high volume

Requirements

• Previous customer service, customer success, inside sales support, order processing, or administrative experience
• Strong communication and relationship-building skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications
• Experience utilizing CRM systems, including Salesforce, is a plus

Qualifications

• Team-oriented mindset with a willingness to support various departments as needed
• Strong problem-solving skills and commitment to customer satisfaction

Skills

• Customer Service
• Order Processing
• CRM Systems (Salesforce)
• Microsoft Office Applications

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Insurance

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position.