Customer Success Specialist – Billing Operations

About the role

The Customer Success Specialist – Billing Operations provides exceptional service to both internal and external customers while supporting the day-to-day success of our Billing Operations and Accounts Receivable functions.

Responsibilities

• Draft partnership agreements and set up billing across all customer types
• Manage daily billing and AR support cases with speed, accuracy, and care
• Generate, review, and issue timely and accurate invoices
• Process incoming payments and reconcile customer accounts
• Maintain data integrity through audits, reconciliations, and Salesforce documentation
• Act as a subject matter expert for US billing and AR processes
• Collaborate with CX, Finance, Legal, Sales, and global teams on contracts and billing matters
• Lead or support ad hoc projects and process-improvement initiatives
• Step in flexibly to support urgent priorities and business-critical needs

Qualifications

• 2+ years of experience in billing operations, accounts receivable, or finance support
• Strong Excel skills and comfort working with financial data
• Experience using Salesforce or a similar CRM
• Familiarity with Adobe Commerce (Magento) preferred
• Confidence communicating with customers by phone and email
• Clear, professional written and verbal communication skills
• Strong organization, time management, and attention to detail
• Comfort working to deadlines in a fast-paced, high-volume environment
• A proactive, solutions-oriented approach and willingness to roll up your sleeves
• Resilience, adaptability, and calm under pressure
• Curiosity and a continuous improvement mindset