Customer Success - Solution Adoption Partner

Responsibilities

• Lead, manage, and assist with solution adoption projects, ensuring timely delivery aligned with customer success and adoption plans
• Collaborate with customers to understand their objectives and define detailed onboarding plans that drive early value realization
• Affiliate and communicate effectively with the Customer Success Manager to keep the project aligned with customer goals
• Identify and mitigate software adoption barriers including but not limited to technical issues, communication issues, and cultural differences
• Execute pre-sale pilot projects
• Provide demonstrations of the solution
• Lead calls, coordinate project tasks, establish and manage timelines and maintain project plan
• Motivate and hold all project resources accountable to the completion of tasks and meeting the timeline established
• Manage the internal resources (SMEs) and external resources (customer SMEs and champions) throughout the project
• Monitor progress and adjust as needed
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Measure project performance to identify areas for improvement

Requirements

• Bachelor’s degree or equivalent
• Ability to manage multiple implementation projects simultaneously
• Proven ability to influence others and lead customer engagements
• Desire to lead and enforce project tasks
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Strong communication skills including the ability to work with all levels of an organization
• Proven ability to solve problems
• Strong familiarity with software tools, methodologies, and best practices in Customer Success and in Project Management
• Experience seeing projects through the full life cycle
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Ability to manage multiple customers’ projects simultaneously
• Flexible Hours – expect calls and remote meetings early mornings and/or late evenings
• Travel