Customer Success Representative - Sioux Falls, SD or Des Moines, IA

About the role

We are seeking a Customer Success Representative to join our team. This role plays a critical part in ensuring our customers are highly satisfied, driving retention and growth of our customer base.

Responsibilities

• Develop a deep understanding of our products and services to effectively educate and support customers.
• Serve as the main point of contact for customers, addressing their needs and resolving issues promptly.
• Help customers achieve their desired outcomes by providing strategic advice and support to growers, field sales, inside sales and referral partners.
• Own all post-sale customer engagement activity including on-boarding, product and usage training, and regular monitoring of map and service delivery.
• Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross-sell opportunities.
• Create and manage a customer health monitoring system including; touch activity, satisfaction, and loyalty scores.

Requirements

• Qualifications and Experience:
• 2-3 years of proven success in a customer service oriented role responsible for driving retention and growth of assigned customer base
• 2-3 years with farming and farm practices
• 2-3 years using CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
• Strong analytical skills with the ability to create and interpret customer data and metrics
• Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
• Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
• Excellent problem-solving skills and a proactive approach to addressing customer issues
• Ability to manage multiple customers and projects and priorities

Desired

• Familiarity and comfort discussing technology (AI, software, automation)

Pay

TerraClear's base salary pay range is $65-75k USD.

Benefits

• Pre-IPO stock options (tax-advantaged ISOs)
• Competitive base salary
• Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
• Generous paid time off and holidays
• 401(k) Plan