Customer Success Representative

Key Responsibilities

• Providing solutions for their businesses that are in line with value derived from Joint Business Plans with the customer.
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long-term relationships with customers, ensuring that value needs are fulfilled, helping provide processes, structure, and value support.
• Networking through active participation in industry association events and committee assignments.
• Working directly with Field Service Managers and Field Service Technicians to bring value to customers.
• Commercial & Excellence in Execution: Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues.
• Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager.
• Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.

Qualifications & Experience

• High School Diploma or Equivalent – General Studies (Required)
• Bachelor's – Engineering or Business (Preferred)
• Business knowledge; business and sales experience (Preferred)
• 5+ years of product engineering experience with electro-mechanical systems, preferably in the industrial sector (Preferred)
• 3+ years of ready mix or equal experience (Preferred)
• Microsoft Excel/Outlook (Required)
• Tableau/Power BI (Preferred)
• Hands-on electro-mechanical aptitude including a broad array of technical knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24-volt DC electrical systems, and hydraulic system principles. (Preferred)
• Must be able to lift 50 pounds (Required)
• Must be able to work in confined spaces (Required)

IS THIS JOB FOR YOU?

This role will be part of a rapidly changing environment; our company's innovative mindset will provide different challenges and opportunities, with no day being the same. Flexibility and willingness to work with a team is critical for the success of our accounts. Critical thinking and ownership of accounts and KPI's will allow for success.

A Little More About Us

Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions—from embedded sensors to cloud-based analytics—that help companies boost efficiency, ensure sustainability, and unlock actionable insights. We are building a supportive, high-performance team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

Benefits

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work
• Healthcare Savings Account and Flexible Spending Account options
• LIVE WELL Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection – Helping to make the future life you want a reality
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program