Customer Success Representative II

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info. We need to parse the posting. Key content: - Intro paragraph: "We have an opportunity for a Customer Success Manager (Americas) to join Honeywell, where you will be responsible for building and maintaining strong relationships with customers across the Americas region, ensuring they achieve their desired business outcomes and realize maximum value from our solutions. You will serve as a trusted advisor and primary point of contact, helping customers drive adoption, optimize usage, expansion, and achieve long-term success. In this role, you will impact customer satisfaction, retention, and growth by proactively engaging with customers throughout their lifecycle. You will collaborate across Sales, Professional Services, Support, and Product teams to ensure a seamless customer experience while identifying opportunities to expand customer value and strengthen strategic partnerships. This is a hybrid role based in our Hamilton, NJ office with approximately 25% travel across the Americas region." That's about the role. - "YOU MUST HAVE 3+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role.3 years experience working with B2B SaaS solutions and subscription-based business models.Proven measurable experience ability to build trusted relationships and manage multiple customer accounts simultaneously.3 years experience working cross-functionally with Sales, Support, Services, and Product organizations.3 years experince in CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools." - "WE VALUE Life Sciences industry experienceBachelor's degree in Business, Engineering, Information Technology, Life Sciences, or a related field preferred.Customer-first mindset with a passion for driving customer outcomes. Self-motivated and results-oriented with strong attention to detail. Ability to thrive in a fast-paced, collaborative environment. Strong business acumen and consultative approach. Willingness to travel up to 25% throughout the Americas region. Strong communication, presentation, and stakeholder management skills, including engagement with executive-level contacts. Ability to analyze customer usage data and translate insights into actionable recommendations. Strong problem-solving, organizational, and project management skills." - Salary: "The annual salary range for this position is $71,600. - $89,600. This position is incentive eligble. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations." - Benefits: "In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/" - Application period etc: "The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 8/4/2026." This is metadata; we can fold into a short p or drop. Probably include as a short p under maybe "About the role"? But we should not create sections for metadata unless needed. Could include a short p at end with that info. - Then list of duties: "Build and maintain strong customer relationships, acting as a trusted advisor and primary point of contact.Develop a deep understanding of each customer's business objectives, operational challenges, and success criteria.Create and execute Customer Success Plans aligned to customer goals and desired outcomes.Conduct regular customer meetings, health checks, business reviews, and executive stakeholder engagements.Drive product adoption and utilization by promoting best practices and customer enablement.Monitor customer health, usage trends, adoption metrics, and engagement levels to identify risks and opportunities.Proactively identify and address customer concerns to improve satisfaction and reduce churn risk.Partner with onboarding, implementation, and support teams to ensure a smooth customer experience.Advocate for customers internally and communicate feedback, enhancement requests, and business requirements to product teams.Manage customer inquiries and escalations, coordinating resources to achieve timely resolution.Manage & execute the renewal process through early and proactive engagement and by demonstrating business value, adoption success, and value realization.Identify and qualify opportunities for account expansion, cross-sell, and upsell in partnership with Sales.Maintain accurate customer records, account plans, health scores, and forecasts within CRM and customer success platforms.Develop mitigation plans for at-risk accounts and execute retention strategies.Deliver customer insights and success outcomes to internal stakeholders to support strategic planning." - Then description of Honeywell Technologies: "Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy." We need to decide sections. We have: - About the role: intro paragraph (first block). Could also include hybrid role location and travel. - Responsibilities: list of duties (the bullet list after "Build and maintain..."). - Requirements: the "YOU MUST HAVE ..." block (experience requirements). Could also include "WE VALUE Life Sciences industry experience" maybe as part of Requirements or Qualifications. - Qualifications: Bachelor's degree preferred, etc. Could combine with Requirements? But we need separate sections only if content. - Skills: many skill items: communication, presentation, stakeholder management, analytical, problem-solving, organizational, project management, business acumen, consultative approach, customer-first mindset, self-motivated, results-oriented, attention to detail, ability to thrive in fast-paced collaborative environment, willingness to travel, etc. - Benefits: benefits paragraph. - Pay: salary range paragraph. - Schedule: maybe hybrid role and travel? Could be schedule: hybrid role based in Hamilton, NJ with approx 25% travel. That's schedule info. Could be separate Schedule section. We must not create sections with filler like "commensurate with experience". We have actual content. We need to output only HTML fragment, using

for section headings,

• for lists,

  for prose. We must not repeat job title as heading. So no

  Customer Success Manager – Americas

  . Good. We must not put Job ID/requisition numbers as headings. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes "The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 8/4/2026." That's not exactly boilerplate but could be considered metadata; we can fold into a short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can include a short p with that info maybe at end. We must preserve ALL substantive information; do NOT invent or summarize away detail. Thus we need to include all substantive info: intro, responsibilities list, requirements list, qualifications (degree, Life Sciences experience), skills list, benefits list, pay, schedule (hybrid role, travel), and maybe company description (Honeywell Technologies) as part of About the role? Could be separate section "About Honeywell" but not in allowed headings list. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should fit company description under About the role maybe as extra paragraph. We must not create sections for content that doesn't fit those headings. So we can put company description in About the role paragraph. Now we need to decide what goes where. About the role: include intro paragraph and maybe company description. Responsibilities: the list of duties. Requirements: the "YOU MUST HAVE ..." block (experience requirements). Could also include "WE VALUE Life Sciences industry experience" maybe as part of Requirements or Qualifications. But Life Sciences industry experience is a "WE VALUE" not a must-have; could be under Qualifications. Qualifications: Bachelor's degree preferred, Life Sciences industry experience (valued), maybe also "Customer-first mindset..." etc? Actually those are skills/attributes. Could be under Skills. Skills: communication, presentation, stakeholder management, analytical, problem-solving, organizational, project management, business acumen, consultative approach, customer-first mindset, self-motivated, results-oriented, attention to detail, ability to thrive in fast-paced collaborative environment, willingness to travel, etc. But we need to avoid duplication. Let's extract each piece. From the text: Intro paragraph (first block) includes: building relationships, trusted advisor, primary point of contact, drive adoption, optimize usage, expansion, long-term success, impact satisfaction retention growth, collaborate across Sales, Professional Services, Support, Product, hybrid role based in Hamilton, NJ office with approx 25% travel across Americas. Then after that, there is a paragraph: "YOU MUST HAVE 3+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role.3 years experience working with B2B SaaS solutions and subscription-based business models.Proven measurable experience ability to build trusted relationships and manage multiple customer accounts simultaneously.3 years experience working cross-functionally with Sales, Support, Services, and Product organizations.3 years experince in CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools." Note there are some missing spaces but we can keep as is. Then: "WE VALUE Life Sciences industry experienceBachelor's degree in Business, Engineering, Information Technology, Life Sciences, or a related field preferred.Customer-first mindset with a passion for driving customer outcomes. Self-motivated and results-oriented with strong attention to detail. Ability to thrive in a fast-paced, collaborative environment. Strong business acumen and consultative approach. Willingness to travel up to 25% throughout the Americas region. Strong communication, presentation, and stakeholder management skills, including engagement with executive-level contacts. Ability to analyze customer usage data and translate insights into actionable recommendations. Strong problem-solving, organizational, and project management skills." Then salary paragraph. Then benefits paragraph. Then application period metadata. Then list of duties (starting with "Build and maintain strong customer relationships..."). Then company description paragraph. We need to ensure we don't duplicate content. The list of duties overlaps with some responsibilities mentioned earlier (like building relationships, drive adoption, etc). But we must preserve all substantive info; we can include both the intro paragraph and the duties list. The intro paragraph already mentions some responsibilities; the duties list is more detailed. We'll keep both. Now we need to format. Sections:

  About the role

  Intro paragraph + company description maybe.

  Responsibilities

  • each duty

  Requirements

  • each requirement

  Qualifications

  • each qualification

  Skills