Customer Success Representative

About the role

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We build the first fully vertically integrated home electrification company to make clean energy simple, transparent, and affordable.

Opportunity

• Guide customers through all pre-installation steps to ensure they are install-ready
• Manage scheduling for walk-throughs and installations
• Take a proactive and persistent approach, leveraging video conference sessions (Google Meet), phone, text/SMS, and email
• Handle requotes as needed, collaborating with field service manager and sales
• Proactively follow up with homeowners in the 30 days leading up to installation to ensure all requirements are met
• Serve as the primary point of contact for homeowners after a sale closes with a deposit
• Maintain clear communication with internal teams (Sales, Operations, and Installers) and accuracy across all customer files, to keep projects on track
• Track key customer milestones and report progress within Jetson’s CRM system

What You Bring

• 1–3 years of experience in Customer Success, Account Management, Sales, or a related field
• Strong verbal and written communication skills
• Experience working in a CRM system (e.g., HubSpot, Salesforce)
• Comfort working in a startup or growth-stage environment

Job Type

Full-time, permanent

Pay

$65,000 - $75,000 per annum

Benefits

• Dental Care
• Vision Care
• & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• Equity
• 401k program

Location

Centennial, CO