Customer Success Representative

About the role

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure.

Responsibilities

• Champion customer outcomes through training, onboarding, and ongoing communication
• Create retention strategies using customer experiences
• Train and educate customers, demonstrating Milliman’s value at every touch point
• Deliver proactive support and guidance leading to customer success
• Bring new life to an organization’s health plan and influence internal efficiency

Requirements

• 2+ years in Customer Success, Advocacy, Relationship Management, Account Management, or a similar role
• Exceptional communication skills, particularly exceptional listening skills
• Passionate about building and maintaining relationships, advocating for customers, and thinking outside the box
• Tough skin, a positive attitude, and a desire to understand customer success
• Adequate experience with SaaS customers or willingness to learn the industry
• Ability to obtain a Health & Life Insurance license

Qualifications

• Innate ability to organize and self-direct
• Naturally curious, embracing innovation
• Empathetic towards customer success
• Flexible in approach, collaborative in nature

Skills

Exceptional communication skills, including exceptional listening skills. Passionate about building and maintaining relationships, advocating for customers, and thinking outside the box. Tough skin, a positive attitude, and a desire to understand customer success. Ability to obtain a Health & Life Insurance license. Bilingual in English/Spanish is preferred, but not required.

Benefits

• Comprehensive benefits package including medical, dental, vision, EAP, 401(k), profit-sharing, discretionary bonus, FSA, PTO, holidays, family building benefits, parental leave, life insurance, AD&D, short-term and long-term disability

Pay

This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.

Schedule

The position is based out of the Milliman office in Omaha, Nebraska. Candidates hired into this role must be willing to work onsite full-time.

About Milliman

Milliman (www.milliman.com) is an international consulting firm with over 5,100 employees and $1.6 billion in annual revenue. With over 75 years in the consulting business, we have an excellent reputation for superior tools and service to our clients. The Omaha Health & Welfare practice was started 25 years ago to serve large employers in the design and administration of their employee benefit insurance plans. Much of our success depends on our employees and our culture that recognizes and rewards employees for the value they bring to our business in general and our clients in particular.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.