Customer Success Representative
Reliable Respiratory · South Windsor, CT · 1 mo ago
On-siteOTHRFull-time
Duties and Responsibilities
- Manages all assigned key accounts
- Serves as an account liaison between internal departments and external accounts
- Buils relationships and trust between the assigned accounts and Reliable Respiratory
- Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
- Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines
- Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
- Verifies insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system
- Obtains all necessary insurance authorizations
- Troubleshoots equipment issues with patients; triages issues to manufacturer’s care teams or referring doctors as needed
- Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information updating as needed
- Actively upsells and increases orders through suggestive selling techniques
- Ensures completion of worklists assigned
- Collections patient payments
- Ensures patients understand cost responsibilities
- Coordinates appointments between customers and respiratory staff
- Participates in company phone campaigns
- Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
- 18 years of age or older
- Must be eligible to work in the United States and not require work authorization from us now or in the future
- Bachelor’s Degree required
- 1 year of customer service experience
Required Skills
- Effective and professional verbal and written communication abilities
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Ability to work in collaboration with others
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Ability to reconcile multiple shifting logistical factors for each appointment
- Strong attention to detail
- Great customer service skills especially in high intensity situations
- Fluency in English and Spanish proficiency preferred
Competencies
- Adaptability
- Analytical Skills
- Attention to Detail
- Communication
- Computer Skills
- Customer Service
- Decision Making
- Dependability
- Initiative
- Problem Solving
- Productivity
- Self-Motivation
- Sense of Urgency
- Teamwork
Work Environment & Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate to loud if employee wished to be in office.
- Direct Reports – None
Company Information
- Reliable Respiratory, INC participates in E-Verify.
- E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9.
- For more information, please go to the USCIS E-Verify website.