Customer Success Rep

Company Overview

CharacterStrong, a FullBloom Company, is a fast‑paced tech‑education organization that creates PreK‑12 digital, social‑emotional learning curricula and provides professional learning opportunities to support schools with implementation. The team includes more than 90 full‑time employees and over 30 contractors and interns. The mission is to create a more loving world by equipping educators with tools to teach critical social, emotional, and character skills, fostering a more empathetic, connected, and generous world. In less than 10 years, the goal is to reach 50 million students and over 2 million educators. CharacterStrong was ranked by Inc. as the 449th fastest‑growing private company in the country. Employees have the opportunity to positively impact education in the United States and internationally.

Company Values & Norms

• We Produce Excellence – Deliver timely, quality results and constantly ask, “How can we make this 1% better?”
• We Take Full Ownership – Take initiative, demonstrate responsibility when plans change, and proactively close gaps.
• We Practice Kindness – Exercise inclusion, care, and empathy, balancing honesty with compassion while cultivating well‑being.
• We Problem‑Solve – Identify issues, analyze for understanding, and implement the best possible solutions.

Overview

As a Customer Success Representative 1 on the Small Accounts Team, you will play a critical role in ensuring customers achieve meaningful impact and lasting value from CharacterStrong’s solutions. You will support a large portfolio of customers, driving retention through proactive renewal outreach and delivering scalable, impactful experiences that empower customers to thrive.

Responsibilities

• Build healthy customer relationships by delivering scalable, value‑driven engagements.
• Drive adoption and satisfaction through proactive engagement, ensuring customers experience the full value of our offerings.
• Manage a book of business and renewals, providing accurate forecasting and improving retention rates.
• Serve as a customer advocate and advisor, voicing customer needs and providing feedback to internal teams.
• Consult on increasing adoption and improving customer ROI.
• Monitor progress and adoption metrics, intervening as needed to achieve desired outcomes.
• Identify upsell opportunities in collaboration with the Sales team.
• Prepare and facilitate customer meetings, including account reviews, webinars, demos, and other proactive interactions.
• Maintain in‑depth knowledge of products to assist customers effectively and inspire product loyalty.

Qualifications

• Minimum 1 year experience in a customer‑facing role (Customer Success, Account Management, Sales, or Professional Services).
• Ability to think on your feet and quickly grasp new concepts.
• Strong communication and interpersonal skills; ability to build rapport and trust with customers.
• Self‑starter comfortable working independently.
• Extremely organized with strong attention to detail.
• Commitment to producing timely, quality results and continuously asking, “How can I make this 1% better?”
• EdTech (K‑12) experience preferred.
• Proficiency with CRM systems, Google Suite, and business apps such as Slack, Zoom, Notion, QuickBooks, and HubSpot preferred.

Pay

USD $65,000.00 – $75,000.00 per year.