Customer Success Rep 1

About the role

Lamb Weston's Customer Success team owns the team selling approach across the customer lifecycle. In this role, you are the owner of small account management and the first point of contact for leads. You will partner with Sales, Marketing, and Distribution to support the broader organization end to end. This role helps ensure alignment, execution, and consistent customer experience across the organization.

Key Responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.
• Field & Marketing Support:
  • Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
  • Partner with Marketing on campaigns, field-ready materials, and innovation launches with follow-up.
  • Act as a connector across teams to drive alignment and solution-focused execution.
• Distribution Support:
  • Support distributor and operator partnerships through collaboration, training, and education.
  • Enable growth through promotions, innovation support, insights, and operational coordination.
  • Provide food show support when needed to help drive engagement and execution.

Qualifications

• Basic & Preferred Qualifications: Bachelor’s degree in business, Marketing, or a related field preferred. Experience 1 -2 years of related sales or customer facing experience in the foodservice industry.
• Education: Bachelor’s degree in business, Marketing, or a related field preferred. Experience 1 -2 years of related sales or customer facing experience in the foodservice industry.

Skills

• Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen: Demonstrated business and financial management skills with a strategic, results-oriented mindset.
• Customer Focus: Proven customer-centric approach with a strong focus on delivering an exceptional customer experience.

Benefits

• Industry-Competitive Benefits: Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include: Health Insurance Benefits - Medical, Dental, VisionFlexible Spending Accounts for Health and Dependent Care, and Health Reimbursement AccountsWell-being programs including companywide events and a wellness incentive programPaid Time OffFinancial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insuranceFamily-Friendly Employee eventsEmployee Assistance Program services – mental health and other concierge type services

Pay & Schedule

• Pay Rate or Range: $64,370.00 - $96,540.00
• Time Type: Full time