Customer Success Renewals Manager

About the role

The Manager of Renewals Sales is responsible for building, managing and leading a team of Renewals Sales Representatives within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas. In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation.

Responsibilities

• Lead a team of typically 6- 8 Renewals Sales Representatives driving overachievement and goals with coaching, performance management, engagement, and career development
• Coach team members to improve their results
• Nurture a positive team environment, in alignment with Veeam's Core Values
• Manage team performance against quotas and sales forecasts, executes operating plans and ensures sales objectives are met
• Drive revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas
• Monitor daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)
• Drive metrics regarding performance of renewal rates, prepaid maintenance and upsell/cross-sell activities
• Collaborate with field sales employees on territory division of labor and sales execution
• Grow maintenance revenue through improving renewal practices
• Proactively monitor pipeline of expiring contracts to forecast renewal closure
• Handle customer and partner escalations
• Drive positive change in the department, looks to maximize the entire departments performance through analysis and process improvements
• Lead by example and mentors managers through sharing best practices from personal experience in a management role

Requirements

• 3 years minimum sales experience
• Ability to work in a semi-autonomous and fast-paced environment; must be a high-energy, motivated self-starter
• Proven track record of driving high volume, transactional sales along with more complex enterprise sales
• Ability to work well with all levels of people and teams in a matrix-organization structure
• Ability to adapt to changes in roles and responsibilities
• Demonstrated negotiation skill
• Demonstrated work ethic and teamwork
• Demonstrated mentoring/leadership experience required
• Telephone and internet-based sales experience required Degree preferred (a combination of education and experience will be considered)
• Excellent verbal and written communications skills
• Strong organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines and quotas