Customer Success REMOTE

About the Role

The Client Success Coordinator serves as the primary point of contact for assigned clients, overseeing implementation projects, coordinating internal teams, managing client communications, and ensuring client satisfaction throughout the relationship lifecycle. This position requires strong project management, organizational, communication, and analytical skills, along with experience in healthcare or Pharmacy Benefit Management (PBM).

Qualifications

• Prior Pharmacy Benefit Management (PBM) experience required.
• Strong client relationship management and account coordination experience.
• Excellent written, verbal, presentation, and negotiation skills.
• Strong project management and organizational abilities.
• Experience preparing and interpreting business reports.
• Able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Outlook.
• Strong analytical, problem-solving, and business acumen.
• Able to work independently and collaboratively.
• Pharmacy Technician license or national certification preferred.

Skills

• Client Success
• Client Relationship Management
• Customer Success
• Account Management
• Project Management
• Client Onboarding
• Healthcare Analytics
• Pharmacy Benefit Management (PBM)
• Healthcare Administration
• Claims Analysis
• Implementation Management
• Business Acumen
• Business Analysis
• Process Improvement
• Cross-Functional Collaboration
• Stakeholder Management
• Documentation Management
• Report Preparation

Responsibilities

• Serve as the primary point of contact for assigned healthcare clients.
• Respond promptly to client inquiries and resolve issues with urgency.
• Cook up client onboarding and implementation activities.
• Prepare meeting reports, client communications, and follow-up documentation.
• Maintain accurate project records, implementation plans, and client documentation.
• Track project milestones, risks, and deliverables while providing status updates.
• Collaborate with internal departments to ensure accurate claims adjudication and client configurations.
• Manage ID card production processes, vendor coordination, proof reviews, and process improvements.
• Lead implementation meetings, conference calls, and client training sessions when required.
• Ensure compliance with HIPAA regulations and company quality standards.
• Develop client relationships by delivering exceptional service and ongoing support.
• Identify opportunities to improve workflows and enhance the client experience.

Benefits

• Remote work opportunity.
• Medical, Dental, and Vision insurance.
• Disability and Life insurance.
• Employee Assistance Program (EAP).
• Generous Paid Time Off.
• Annuity 401(k) retirement plan with immediate 100% company match.
• Career advancement opportunities, including potential future leadership responsibilities.

Equal Opportunity

Liviniti, LLC is an Equal Opportunity Employer committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.