Customer Success Project Manager

About the role

The Project Manager will support large-scale warehouse deployment and logistics-related projects tied to a major enterprise customer program. This role is responsible for managing timelines, tracking deliverables, and ensuring on-time execution across multiple concurrent initiatives. The position is primarily internally focused, partnering with PMO leadership and cross-functional teams to provide updates, manage risks, and ensure project milestones are achieved.

Responsibilities

• Manage multiple logistics and warehouse deployment projects simultaneously
• Build and maintain detailed project timelines, milestones, and deliverable tracking
• Coordinate across internal teams, vendors, and stakeholders to ensure project execution stays on track
• Monitor shipment, deployment, and delivery timelines to ensure on-time completion
• Identify risks, delays, and issues; proactively communicate status updates to leadership
• Provide structured updates that support internal reporting and customer communications
• Review work orders or statements of work (SOWs) to understand scope, deliverables, and timelines
• Partner with logistics vendors and internal teams to resolve delays and maintain progress
• Utilize Excel and Microsoft 365 tools to track projects and communicate progress

Qualifications

• 2-7+ years of project management experience leading complex, customer-facing projects
• Proven experience managing multiple concurrent projects involving scope, schedule, budget, and risk management
• Strong client relationship management skills with the ability to work effectively with executive-level stakeholders
• Experience developing project plans from Statements of Work (SOWs), contracts, or customer requirements
• Demonstrated success managing project financials, including budgets, forecasting, billing, and resource planning
• Proven ability to lead cross-functional teams and drive projects to successful completion
• Experience handling project escalations, change management, and complex stakeholder situations
• Strong communication, presentation, and consensus-building skills
• Advanced knowledge of project management methodologies, tools, and best practices
• Ability to identify, assess, and mitigate project risks while maintaining client satisfaction
• Strong organizational skills with the ability to prioritize competing demands in a fast-paced environment

Pay

The pay range for this position is $70,000.00 - $115,000.00 per year.

Benefits

• Medical
• Dental
• Vision
• 401k
• Paid time off
• EAP

This is a Permanent position based out of Fort Wayne, IN. Hybrid work arrangement. Position anticipated to close on Sep 30, 2026.