Customer Success Product Specialist

About the role

The Customer Success Manager at Proofpoint is responsible for ensuring that customers realize the full value of Proofpoint's products and services. This role requires interaction with enterprises at senior levels and with technical staff within the IT and Security organization. Key responsibilities include driving customer engagement, advocating for customers internally, providing guidance on data security initiatives, and contributing to functional groups to address churn and dissatisfaction.

Responsibilities

• Drive high levels of customer success through post-sales customer engagements
• Maintain a strong sense of ownership over customer outcomes
• Be a relentless advocate for customers into Product Management, Engineering, and internal teams
• Independently provide ongoing and proactive vision and guidance regarding data security initiatives
• Develop a thorough understanding of a typical customer's business and security needs
• Contribute to functional groups to help address underlying causes of churn and dissatisfaction

Requirements

• 3+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer-facing roles
• Understanding and demonstration of customer success principles and behavior
• Must be able to articulate customer business requirements and serve as the customer voice internally
• Working knowledge of email security and networking concepts and frameworks
• Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
• Effective communication skills, phone manner, and meeting presence within all levels of the customer's organization
• Project and/or program management skills and high attention to detail
• Ability to think innovatively, strategically, and deliver tactically
• Ability to work independently, adapt quickly, and maintain a positive attitude in challenging situations
• 4-year college degree in a business area, technical area, or equivalent

Qualifications

• Strong technical foundation, especially related to email security
• Substantial experience driving concurrent projects and issues to completion with little direction
• A passion for ensuring a world-class customer experience

Skills

• Excellent communication skills
• Strong project and program management skills
• High attention to detail
• Innovative thinking and strategic planning
• Ability to work independently and adapt quickly

Benefits

Proofpoint offers a comprehensive benefits package including competitive compensation, a flexible work environment, annual wellness and community outreach days, always-on recognition for contributions, and global collaboration and networking opportunities.

Pay

Competitive compensation is offered based on experience and qualifications.

Schedule

The role is available on a full-time basis.

Contact

To apply, submit your application along with any supporting information. We can't wait to hear from you!