Customer Success Specialist

About the role

Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers. Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach. This is a high-volume, customer-centric position with around 200 calls per day.

Responsibilities

• Make 200 direct outbound calls daily to customers
• Guide customers through passport, visa, and registration applications
• Handle escalations by de-escalating customer concerns with professionalism and efficiency
• Drive customer retention and prevent cancellations or refunds
• Provide customer insights to improve services and processes

Requirements

• 1+ year in customer success, sales support, or a call center environment
• Proven de-escalation skills and ability to manage high call volume
• Strong verbal communication and problem-solving ability
• Experience with CRM or AI-driven tools (training provided)
• Hightly organized, punctual, and self-directed
• Positive, team-oriented attitude with a results-driven mindset
• Bachelor's degree preferred

Qualifications

• Must be legally authorized to work in the U.S. (background check required)

Pay

$50,000/year

Schedule

Full-time

Benefits

• Parking pass provided
• Complimentary breakfast and snacks
• Aetna Medical, Vision, Dental & Life Insurance
• 10 PTO days + most federal holidays
• Growth opportunities within a fast-scaling startup

Skills

• Customer service skills
• De-escalation skills
• CRM or AI-driven tools proficiency (training provided)

Benefits

• EEO
• Equal Opportunity Employer