Customer Success Partner I

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. Remove boilerplate like EEO, diversity statements, cookie/navigation/legal, etc. Also remove application instructions. The posting includes: "Be yourself at Protolabs ..." includes diversity statements; we should remove those. Also "Why Protolabs?" includes description; we could treat as About the role. Then "Join our team as a Customer Success Partner I! This is a HYBRID role - onsite Tuesday-Thursday in Nashua, NH." That's schedule info (hybrid, days). Also location. Should we include Schedule section? The posting says hybrid role - onsite Tuesday-Thursday in Nashua, NH. That's schedule info. So we can have a Schedule section with that. Responsibilities: bullet list under "What You Will Do". Requirements: bullet list under "What You Bring". Qualifications? Could be "What Sets You Apart" maybe as preferred qualifications. Skills: maybe combine with requirements? But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. About the role: we have description: "We are the leaders in digital manufacturing..." etc. Also "Join our team as a Customer Success Partner I! This is a HYBRID role - onsite Tuesday-Thursday in Nashua, NH." Could be part of About the role. We'll include that. Responsibilities: list of duties. Requirements: "What You Bring" list. Qualifications: maybe "What Sets You Apart" list. Skills: maybe we could extract from requirements? But we already have requirements list includes skills. Could we separate? The instruction: prefer a few substantive sections over many thin ones. So maybe we combine Skills into Requirements or Qualifications. But we need to follow headings only when there is real specific content. We could omit Skills if not distinct. However we have "Ability to speak clearly..." etc. Those are skills. Could put them under Requirements. So we may not need separate Skills. Benefits: list under "What's In It For You". That's specific. Pay: salary range "$38,300 - $51,100 a year". Also mention competitive total rewards package etc. So we have Pay. Schedule: hybrid role - onsite Tuesday-Thursday in Nashua, NH. Also maybe mention location. So we have Schedule. We must not repeat job title as heading. So no

for Customer Success Partner I. We must not put Job ID/requisition numbers as headings; none present. We must remove boilerplate: diversity statements, EEO, ITAR, Physical Demands, Work Environment, etc. Also remove "Protolabs offers a competitive total rewards package..." duplicate? We'll keep pay info but remove fluff. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all bullet points exactly as given? We can keep them but maybe rephrase? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the exact text of each bullet point, not summarizing. However we can keep them as list items. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. Join our team as a Customer Success Partner I! This is a HYBRID role - onsite Tuesday-Thursday in Nashua, NH.

Responsibilities

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

Requirements

• High School Diploma or equivalent
• 1-2 years of related Customer Service experience
• Proficient in Microsoft products
• Ability to speak clearly and professionally over the phone
• Ability to perform multiple functions simultaneously
• Ability to quickly adapt to new systems and programs
• Strong attention to detail and ability to troubleshoot and find resolution
• Ability to leverage resources and think creatively to resolve customer issues
• Proficient using a computer and able to accurately type 40 wpm

Qualifications

• College degree
• Customer Service experience in a manufacturing environment
• Experience working in a fast-paced, dynamic environment
• Experience working in a team-centric, pool concept environment

Benefits

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• At least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation
• And More!

Pay

$38,300 - $51,100 a year

Schedule

Hybrid role - onsite Tuesday-Thursday in Nashua, NH.

We need to ensure we didn't include any boilerplate like "We offer a competitive salary and total rewards packageWe offer amazing benefits including but not limited to:" We turned that into benefits list. We removed the sentence "We offer a competitive salary and total rewards package" maybe we could keep as part of Benefits intro? But we already have benefits list; we could keep a short intro sentence before list. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The sentence "We offer a competitive salary and total rewards packageWe offer amazing benefits including but not limited to:" is substantive? It's basically intro to benefits. Could keep as a

before the

. However we must not repeat content; we already have benefits list. The sentence is somewhat redundant but it's part of the posting. To be safe, we could include a

before the list: "We offer a competitive salary and total rewards package. We offer amazing benefits including but not limited to:" but that duplicates "We offer a competitive salary and total rewards package" which we already have in Pay section? Actually Pay section only has salary range; we didn't include that sentence. So we could include a short intro before benefits. However the instruction: Prefer a few substantive sections over many thin ones. Adding a

before list is fine. Similarly for Pay we could include a sentence about competitive total rewards package etc. But we already have Pay section with salary range; we could add a

before that: "Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications." That's substantive but somewhat generic. However it's part of the posting. Should we keep? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that paragraph. However it's somewhat boilerplate but it's specific to pay. It's not a generic EEO. It's about pay. So we should include it. Similarly for Benefits we could keep the intro sentence. For Schedule we could keep the hybrid role sentence. Thus final HTML:

About the role

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. Join our team as a Customer Success Partner I! This is a HYBRID role - onsite Tuesday-Thursday in Nashua, NH.

Responsibilities

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
• Maintain customer database accuracy with the assistance of the Customer Service Coordinator
• Process incoming customer inquiries and triage appropriately within the organization
• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

Requirements

• High School Diploma or equivalent
• 1-2 years of related Customer Service experience
• Proficient in Microsoft products
• Ability to speak clearly and professionally over the phone
• Ability to perform multiple functions simultaneously
• Ability to quickly adapt to new systems and programs
• Strong attention to detail and ability to troubleshoot and find resolution
• Ability to leverage resources and think creatively to resolve customer issues
• Proficient using a computer and able to accurately type 40 wpm

Qualifications

• College degree
• Customer Service experience in a manufacturing environment
• Experience working in a fast-paced, dynamic environment
• Experience working in a team-centric, pool concept environment

Benefits

We offer a competitive salary and total rewards package. We offer amazing benefits including but not limited to:

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• At least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a discounted rate
• Matching grants through Protolabs foundation
• And More!

Pay