Customer Success Partner, Enterprise
About the role
A Customer Success Partner, Enterprise at CreatorIQ will serve as the strategic advisor to a portfolio of high-value enterprise customers, guiding them towards meaningful outcomes through their influencer marketing programs. This role involves building strong, multi-threaded relationships with key stakeholders, driving platform adoption, and collaborating with various teams to ensure successful onboarding and education.
Responsibilities
- Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
- Partner with Product Support to route technical questions and product-related issues for efficient resolution.
- Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
- Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
- Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
- Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.
Requirements
Passionate about influencer marketing, creator content, and social media measurement, with 3+ years of experience in a strategic customer-facing role, ideally working in influencer marketing for an agency, brand, or technology. Proven success managing toward business KPIs and customer advocacy metrics. Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors. Thrives on solving problems and delivering thoughtful, customer-centric solutions. Builds strong, trusted relationships and acts as a strategic advisor to your customers. Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies. Balances strategic thinking with day-to-day execution and follow-through. Stays composed and adaptable in a fast-paced, evolving environment. Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success. Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment. Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions. Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales. Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Qualifications
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
Skills
Strategic thinking, relationship-building, problem-solving, data analysis, customer advocacy, and cross-functional collaboration.
Benefits
Flexible work model combining in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
Pay
$90K - $100K
Schedule
Full-time