Customer Success Onboarding Manager

About the role

We are looking for a Customer Success Onboarding Manager for our Mid-Market whose mission is to ensure every new mid-market customer gets the right start—one that builds trust, removes friction, and sets them up for long-term success.

What You’ll Do

• Own the full onboarding experience for Mid-Market customers from kick-off to a successful go-live, ensuring a seamless and value-driven start.
• Manage multiple complex onboarding projects simultaneously, setting clear goals, timelines, and expectations with key stakeholders.
• Guide customers through technical setups, ensuring everything stays on track while proactively addressing potential roadblocks or technical challenges.
• Serve as a reliable, strategic point of contact, spending significant time on video conducting high-value customer meetings.
• Drive process improvements by refining onboarding workflows and documentation to help us scale and continuously elevate the customer experience.
• Collaborate closely with Sales, Product, and broader Customer Success teams to ensure smooth handoffs and long-term customer success.

Who You’ll Work With

At Hoxhunt, we don't just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we're helping companies around the world create a culture of cybersecurity, one employee at a time.

What We're Looking For

• 4+ years of experience in customer success, onboarding, technical implementation, or project management, ideally within B2B SaaS.
• Proven experience managing complex, multi-stakeholder onboarding projects for mid-market or enterprise clients.
• Strong technical aptitude, with the ability to confidently guide customers through technical setups and troubleshoot effectively.
• Exceptional organizational and project coordination skills, with a disciplined approach to prioritizing tasks and meeting deadlines.
• Excellent communication skills and a proactive, consultative mindset that builds immediate trust with customers.
• A growth mindset, strong sense of ownership, and the ability to thrive in a fast-paced scale-up environment.
• Bonus points: Hands-on experience with M365, G-Suite, SCIM, and SSO integrations. Experience working within the cybersecurity industry.