Customer Success Manager, Workbench

About the role

Verily is a subsidiary of Alphabet dedicated to improving health through data-driven precision medicine. Founded from Google X in 2015, our mission is to make precision health accessible to everyone. We leverage diverse data sources to provide personalized health solutions and support the healthcare industry.

Responsibilities

• Develop, maintain, and build trust with key client executives and stakeholders to understand strategic goals and drive product adoption.
• Manage client interactions, prepare for and follow up on meetings, and lead ad hoc requests.
• Create detailed success plans aligning product use cases with customer objectives.
• Secure renewals and identify new revenue opportunities to meet annual targets.
• Drive issue escalation and mitigation, ensuring timely resolution and tracking key metrics such as NRR, Time-to-Value, NPS/CSAT, and Customer Health.

Qualifications

• Minimum 10+ years of experience as a Customer Success Manager (CSM) or similar role, with a proven track record of success.
• 5+ years of experience managing high-value, complex, and strategic partnership accounts.
• Highly customer-centric, with excellent interpersonal skills for efficient communication and collaboration.
• Data-driven, organized, detail-oriented, with strong written and oral presentation skills and relationship management abilities.
• Accountability, strong work ethic, sense of urgency, and ability to work independently and collaboratively.

Preferred Qualifications

• Experience working with federal or state government agencies, or related public sector experience.
• Experience with laboratory operations and/or diagnostics.

Pay

The US base salary range for this full-time position is $110,000 - $165,000 + bonus + benefits. Salary ranges are determined by role, level, and location. Qualified applicants must not require employer-sponsored work authorization now or in the future for employment in the United States.