Customer Success Manager - Unified Communications

Position Overview

As a Customer Success Manager, you will play a vital role in ensuring our clients achieve their desired outcomes with our unified communications solutions. You will build strong relationships with customers, understand their needs, and provide ongoing support to maximize their satisfaction and success. In this role, you will leverage your expertise in customer engagement and technical knowledge to enhance the overall customer experience and drive retention.

Salary & Benefits

The estimated base salary for this position is $70,000 - $120,000 a year. Please note we are happy to have conversations around salary expectations, and will assess each candidate on their own experience and merits. There will also be a competitive commission scheme in addition.

Responsibilities

• Client Onboarding: Guide clients through the onboarding process, ensuring they understand how to effectively use our unified communications solutions.
• Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company.
• Customer Support: Provide ongoing support to clients, addressing their questions and concerns promptly to ensure a positive experience.
• Success Planning: Work closely with clients to develop success plans that outline their goals and how our solutions can help them achieve those objectives.
• Performance Tracking: Monitor client usage and satisfaction metrics, identifying areas for improvement and opportunities for upselling additional services.
• Collaboration: Collaborate with sales, product development, and technical teams to ensure that client feedback is incorporated into product enhancements and service offerings.
• Training & Education: Conduct training sessions and workshops to help clients maximize the value of our solutions.

Qualifications & Experience

• Experience: Professional experience in customer success, account management, or a similar role within the technology or telecommunications sector. A proven track record of fostering strong customer relationships and driving customer satisfaction is essential.
• Skills: Excellent communication and interpersonal skills are necessary for effectively engaging with clients and understanding their needs. Strong problem-solving skills are required to address client issues and provide effective solutions. Proficiency in CRM software and customer engagement tools is expected to manage client relationships and track performance metrics.
• Attributes: Empathetic, proactive, and capable of working independently as well as part of a team. A passion for technology and a commitment to enhancing the customer experience in the unified communications sector is highly valued.

About Us

We are the tech company with people at heart. At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

About Advania UK

We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.