Customer Success Manager, Speaker Bureau

About the role

If you love bringing structure to complex programs, this Project Manager role at BCD M&E could be a great fit. You’ll support Life Sciences marketing programs in a fast-paced, highly regulated environment where compliance, accuracy, and smart problem-solving matter every day. From kickoff through reconciliation, you’ll lead logistics, reporting, financial tracking, and HCP contracting while helping clients maximize ROI. It’s a great opportunity for someone who enjoys client partnership, cross-functional collaboration, and keeping high-impact programs moving smoothly.

Responsibilities

• Managing marketing programs from concept through wrap-up, including logistics, timelines, materials, and supplier coordination
• Working in a highly regulated, compliance-focused environment and making sure program activity aligns with client and regulatory guidelines
• Turning program data into useful reporting, including budget tracking, aggregate spend support, and Quarterly Business Reviews
• Building strong relationships with clients, service providers, and internal teams while confidently advising on best practices and process improvements
• Holding multiple deadlines at once, staying organized under pressure, and solving issues quickly and effectively

Requirements

• Experience supporting Life Sciences or Pharma programs and familiarity with marketing models in that space
• Knowledge of HCP contracting, documentation collection, debarment checks, honoraria, and expense payment processes
• Strong Excel skills and confidence creating reports, tracking financial details, and maintaining accurate program data
• A four-year college degree and at least three years of experience in marketing management, logistics, or operations
• A sharp eye for detail, polished communication skills, and a professional, customer-focused approach

Qualifications

• Location and work arrangement are not specified in the job description; this role does require regular attendance and the ability to meet deadline-driven business demands.

THE PERKS

• Flexible Working
• Room to Grow
• Everyone has a voice
• Make your move
• We’ve got you covered

Travel Requirements

Less than 25%

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Customer Success Manager, Speaker Bureau is between $60,000 - $65,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.