Customer Success Manager, SMB

Responsibilities

• Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software
• Quarterback complex software implementations for top accounts
• Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
• Help design processes, structures, and tools to effectively scale account management best practices
• Provide day-to-day guidance and support to managed accounts
• Massively expand customer value by working closely with customer sales teams
• Collaborate with the Product team to improve the experience for Qualia users on products sold

Requirements

• Significant experience in SMB and strategic account management or direct sales
• Experience owning, delighting, and growing top accounts
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
• Good listener who can understand customer needs and communicate Qualia’s value proposition
• Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding quota
• Experience with Salesforce preferred
• Ability to get into the weeds and solve problems independently
• Strong team player, but still a self-starter
• Tech-savvy and able to adapt to a fast-paced environment

Qualifications

• Proven success in managing and growing high-value accounts
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and analytical skills
• Passionate about technology and its impact on the real estate industry

Skills

• Strategic account management
• Customer service and support
• Sales and consultative selling
• Technical proficiency with Salesforce
• Problem-solving and analytical skills

Benefits

• Comprehensive health plans
• 401(k) program
• Commuter benefits
• Professional development opportunities
• Parenthood leave
• Flexible time off policy
• Online onboarding program
• Biweekly all-hands meetings
• Variety of internal virtual events

Pay

Competitive salary based on experience and qualifications.

Schedule

Hybrid work schedule available.