CUSTOMER SUCCESS MANAGER - SMB

The Opportunity

As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success. With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

This role covers the Mountain West region, so we're looking for someone who is either currently located in, or open to relocating to, one of the following states: Idaho, Montana, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Missouri, Texas, Wyoming, Colorado, New Mexico, or Utah.

Compensation

The hiring range for this role is $57,800 – $98,260 per year base salary, with a total on-target earnings (OTE) range of $68,000 – $115,600. This reflects the full span across all US locations where this role can be based; your specific range will depend on your location. Actual compensation within this range is based on skills, experience, and qualifications.

How You Will Make An Impact

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicating effectively at all levels of the organization, keeping stakeholders informed

What Will Help You Succeed In The Role

• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
• 3+ years of experience in B2B customer success, account management, or consulting
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs

Benefits

• 15 days of vacation and 11 public holidays
• Flexible working hours and a hybrid work setup
• A competitive compensation package that values the skills and experience you bring
• Competitive health/vision/dental insurance
• Up to $4500 USD employee referral bonus
• 401k matching up to 4%
• 5 days of paid sick leave
• Paid Parental Leave

How We Will Know We Are a Perfect Match

Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.