Customer Success Manager - SMB

About the role

The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.

Responsibilities

• Managing a set of SMB customers who are utilizing Arctic Wolf’s CyberSOC solution
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Identifying opportunities to upsell to existing customers by positioning additional service offerings
• Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible
• Creating and managing automated processes to effectively forecast and communicate at-risk customers

Requirements

• 2+ years of demonstrated success in a sales role, preferably in a technology organization
• The ability to be flexible and work in a rapidly changing environment is required
• Bachelor’s degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment
• Excellent organizational skills and written/oral communication skills

Qualifications

This position is based in our Eden Prairie, MN office and will require team members work from our corporate office

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Pay

The base salary range for this job family is 43,800 to 92,400 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.