Customer Success Manager - Retail

Who You Are

• The Strategic CSM. You have strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients.
• The Retail Expert. You bring deep experience from retail operations, VM, or frontline communications and know how stores really work.
• The Relationship Builder. You are confident, client facing, and comfortable managing senior stakeholders.
• The Data Led Thinker. You use data, KPIs, and insights to guide conversations and influence outcomes.
• The Owner. You take initiative, move fast, and feel accountable for results.
• The Problem Solver. You thrive in complexity, adapt quickly, and find solutions in ambiguous situations.
• The Operator. You prioritise well, manage competing demands, and stay organised.

What You’ll Achieve

• Own Strategic Client Relationships. Manage and grow relationships with senior stakeholders across YOOBIC’s largest and most complex clients.
• Drive Adoption and Value. Ensure customers fully adopt the platform and realise measurable business outcomes.
• Lead Executive Reviews. Run Quarterly Business Reviews and Operational Reviews that align YOOBIC to client objectives and long term strategy.
• Act as a Trusted Advisor. Guide clients on best practice, operating models, and change management to maximise value.
• Spot Risk and Opportunity Early. Identify potential challenges, unblock issues, and surface opportunities to improve performance and efficiency.
• Use Data to Influence Decisions. Leverage YOOBIC data, KPIs, and client metrics to support decision making and prove impact.
• Partner Cross Functionally. Work closely with Sales, Account Management, Product, and Support to deliver a joined up customer experience.
• Influence Product Direction. Partner with Product teams to feed market insight and client needs into the product roadmap.
• Raise the Bar on Customer Success. Share best practices globally and help evolve how we operate as a Customer Success organisation.

Why This Is Your Next Career Move

Strategic Ownership. You do not just manage relationships. You shape strategy, influence outcomes, and drive long term success for complex enterprise clients.

Executive Exposure. You partner with senior client stakeholders and lead high stakes QBRs focused on value, ROI, and operational impact.

Business Impact. Your work directly affects customer retention, expansion, and YOOBIC’s growth across key accounts.

What We Offer

• Bonus Points: Previous experience with YOOBIC or similar frontline platforms.
• Hybrid working in NY
• 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from)
• Medical cover and EAP (Employee Assistance Program)
• Company covered Life insurance coverage
• Company covered long term disability coverage
• An amazing 401k contribution - We contribute even if you don’t!
• ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…)
• Free online HIIT sessions + gym discounts
• The base salary range for this position is $135,000–$150,000 per year. This represents our good faith estimate of the compensation at the time of posting. Final compensation will be determined based on experience, skills, and location.