Customer Success Manager, QSR Accounts

Scope Of Responsibilities And Expectations

• Develop and implement collaborative expansion strategies to drive customer adoption, revenue growth, and proactively identify upsell opportunities.
• Champion user proficiency by delivering initial training and ongoing learning experiences.
• Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value.
• Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation.
• Work closely with the account team, manage the preparation for and lead/conduct virtual and in-person Business Reviews with key accounts.
• Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy.
• Effectively manage customer abrasion and churn risk to maximize account retention.
• Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers’ core business objectives to ensure shared understanding and accountability.

Desired Background/Knowledge/Skills

• Proven success managing a book of business exceeding $150,000 in monthly recurring revenue.
• Prior work experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills.
• Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams.
• Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs.
• Proven potential for leadership.
• Proficiency using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products.

Basic Requirements

• Bachelor's Degree with 2+ years of sales/customer service experience OR 4+ years of sales/customer service experience.

Location & Travel Requirements

• Ability to travel up to 25% of the time.
• Can live anywhere in the United States.

Target Base Salary Range

$80,000 - $90,000 USD

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.