(Sr.) Account Manager / Customer Success

Position Overview

We are seeking an experienced Account Manager to own the client journey from onboarding through renewal, expansion, and offboarding. This is not a traditional project management role. You will serve as the primary strategic point of contact for your clients, ensuring they receive exceptional service, understand the value of our offerings, achieve their business goals, and remain long-term LaundroBOOST customers.

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Own the client experience from onboarding through renewal and retention
• Build strong relationships with business owners and key stakeholders
• Conduct onboarding, strategy, review, and retention calls
• Ensure clients clearly understand deliverables, performance, and next steps
• Proactively identify risks and address issues before they become problems
• Drive customer satisfaction, retention, and long-term account growth
• Oversee client programs across all LaundroBOOST service offerings, including:
• Google Ads
• Meta Ads
• Google Business Profile (Booster)
• Local SEO
• Website Development
• Geofencing
• AI Call Centers
• SMS & Email Marketing
• Reputation Management
• Future marketing and AI service offerings
• Manage communication and coordination between clients and fulfillment teams
• Work closely with Google Ads, Meta Ads, SEO, website, geofencing, and AI specialists
• Ensure deliverables are completed accurately and on time
• Hold internal teams accountable to deadlines and quality standards
• Escalate issues when necessary and help drive resolution
• Monitor client health and engagement
• Identify churn risks early and develop action plans
• Conduct retention conversations when needed
• Identify opportunities for upsells, cross-sells, and expanded services
• Help clients maximize the value of their partnership with LaundroBOOST
• Leverage AI and automation tools to improve efficiency
• Document workflows and best practices
• Recommend improvements to systems, communication, reporting, and client delivery processes
• Contribute to the development of scalable customer success operations

Required Qualifications

• 3+ years of experience in Account Management, Customer Success, Client Services, or a similar client-facing role
• Exceptional verbal and written English communication skills
• Strong customer service and relationship-building abilities
• Experience managing multiple clients simultaneously
• Experience coordinating cross-functional teams or global contractors
• Comfortable leading client calls and difficult conversations
• Highly organized with strong attention to detail
• Self-starter who requires minimal oversight
• Comfortable working in a fast-moving startup environment
• Strong problem-solving and critical-thinking skills
• Experience using AI tools to improve productivity and workflows

Preferred Qualifications

• Experience in marketing agencies, digital marketing, SaaS, or customer success environments
• Familiarity with Google Ads, Meta Ads, SEO, websites, or local marketing
• Experience with automation platforms and AI-powered workflows
• Experience managing remote teams and contractors
• Familiarity with laundromats, multi-location businesses, or home services businesses
• Experience with upselling and account expansion strategies

Tools & Platforms

• Experience with some or all of the following is ideal:
• ClickUp (Project Management)
• GoHighLevel (CRM)
• Google Workspace
• Google Ads
• Meta Ads Manager
• Merchynt / Paige (Google Booster)
• SEO Tools
• Stripe
• AI Platforms (ChatGPT, Claude, Gemini, etc.)
• CRM and customer success platforms

Compensation

• $5,000/month
• Full-time, 1099 contractor position initially
• Potential opportunity to transition to a full-time W-2 role as the company continues to scale operations

How to Apply & Interview Process

• After submitting your resume, you will be contacted for an initial screening meeting with the Head of Operations
• The initial screening will last 30-45 minutes and will involve discussing your background, experience, tool/systems familiarity, and interest in the role
• You will then be invited to meet with the Director of Client Services for a 60-minute hiring manager interview
• The final interview will be a 30-minute meeting with the CEO
• The entire process is designed to be straightforward and efficient

Timeline

• We are actively hiring for this position and are looking to onboard our next Account Manager no later than August 1, 2026, with an earlier start date preferred for the right candidate
• Qualified candidates may move through the interview process quickly, so early applications are encouraged
• We are looking for operators who care deeply about customer outcomes, thrive in fast-moving environments, and are excited to help build something exceptional