Account Manager, Customer Success US

About Stem

Driven by human and artificial intelligence, Stem is reimagining technology to support the energy transition. Turning complexity into clarity and potential into performance, we help asset owners, operators, and stakeholders benefit from the full value of their energy portfolio.

We enable the intelligent development, deployment, and operation of clean energy assets with our integrated software suite, PowerTrack, which is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof.

Our culture embodies diversity & inclusion beyond traditional facets to include experience, personality, communication, work styles, and more. Joining our team means collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives, and more from a range of backgrounds.

What we are looking for

As Account Manager for our Developer Partners, you will report to the Customer & Partner Operations organization. You will support ongoing business relationships with strategic partners who own the portfolios of assets we manage and operate.

Responsibilities

• Shepherd partners through the onboarding/enablement process of new systems
• Develop technical expertise to internally advocate for performance improvements and new solutions
• Track performance metrics, assemble client-facing documents, and communicate them clearly on a regular cadence
• Support Programs by proactively monitoring portfolio system performance to meet contractual obligations and ensure a successful long-term relationship
• Build and maintain strong, long-lasting relationships with key project developers and asset owners, serving as a trusted advisor with key operational stakeholders
• Work with greater Stem Operations team to serve as the voice for your customers, managing both interests and satisfaction
• Understand utility programs and other value streams critical to the success of the portfolios/assets we manage on behalf of our project partners
• Understand and ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties
• Serve as the primary point of contact for all inquiries from named partner accounts, by email and phone
• Identify process or product obstacles to portfolio performance and individual sites/customers; recommend solutions and support their implementation
• Work with Account Executives to increase solution value, customer satisfaction, and create opportunities to expand
• Respond to customer requests as they occur, relating to system performance, billing, software use, and more
• Maintain ownership of the partner relationship throughout the customer lifecycle
• Shape the direction of a dynamic and evolving Customer Operations team through process optimization

Requirements

• A self-starter with relevant experience, a problem solver, and strategic thinker with a customer-first mentality, and a proven track record in delivering exceptional account support
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Demonstrated experience quickly learning new technical & analytical concepts
• Ability to conduct software demonstrations and training
• A strong aptitude for technical and business concepts
• Experience with Salesforce.com
• 5+ years of experience in a professional role with at least:
• 2 years of experience in the energy or high-tech sector
• Experience related to renewable project development or finance a plus
• Three or more years of experience in a customer facing role

Job Location

This position is based in our Broomfield, CO office or US Remote. Occasional travel for remote candidates for in-person team meetings is required.

What We Offer

• A competitive compensation package, including eligibility for a bonus or commission based on the role
• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer-paid vision/LTD/STD/Life, variety of voluntary coverage)
• 401k (pre- or post-tax) on first day of employment
• 12 paid calendar holidays per year
• Flexible time-off

Company Information

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.

Pay Range

The pay range for this role is: 61,680 - 92,520 USD per year (US National)