Customer Success Account Manager

About the role

The Customer Success Account Manager serves as the primary operational partner for assigned strategic accounts, ensuring alignment between customer demand, internal operations, and business objectives. This role is responsible for driving customer success through proactive forecasting, operational planning, cross-functional collaboration, and continuous process improvement to deliver exceptional service and operational execution.

Responsibilities

• Partner with strategic accounts to manage demand forecasting, pipeline visibility, inventory planning, and production readiness to support ongoing business and future projects.
• Serve as the primary operational contact for customers and distributors by leading routine business reviews, communicating updates, and ensuring proactive support throughout the order lifecycle.
• Monitor order activity, shipment risks, and operational challenges while collaborating with internal teams to resolve issues and support successful project execution.
• Collaborate cross-functionally with sales, pricing, supply chain, product management, and other internal stakeholders to support customer requirements, pricing requests, and project execution.
• Drive operational excellence by analyzing account performance, improving processes, maintaining accurate reporting and forecasting data, and ensuring execution to established service level expectations.

Requirements

• Education: Bachelor’s Degree required or relevant equivalent experience in lieu of degree.
• Experience: 2-4 years in related role providing support to clients and sales teams.

Qualifications

• Skills: Strong time management, communication, and organization skills.

Benefits

Competitive Pay & Benefits: Enjoy a robust Total Rewards Program that includes health, financial benefits, and more. Work-Life Balance: Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).

Generous Time Off: Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community. Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career. Parental Leave: Because we care about your family and your future.

Compensation: The expected annual base salary range for this role is $60,000 - $80,000. This role qualifies for a sales incentive plan.