Customer Success Manager, Payer & Employer

About the role

Verily Health is a data platform and technology company dedicated to powering AI-enabled precision health solutions. It uniquely combines technology, data science, and healthcare to transform multimodal health data into actionable insights.

Responsibilities

• Build trusted relationships with executives and key stakeholders within client organizations to understand strategic goals and drive product adoption.
• Act as the external and internal point of contact for day-to-day client interactions, including preparing for and following up with meetings, reporting, and handling ad hoc requests.
• Create success plans that align use cases with customer objectives and configure them to the client's specific business hierarchy and organizational structure.
• Secure renewals and identify new revenue opportunities to achieve annual renewal and growth targets.
• Drive escalation of client issues and potential risks, manage the risk mitigation process, and ensure successful resolution of issues to create a positive customer experience.

Qualifications

• Minimum Qualifications: 8+ years’ experience managing a book of existing clients as a Customer Success Manager or similar role, with a reference-able track record of success. 5+ years’ experience managing high value, complex, and strategic partnership accounts. Bachelor’s degree or equivalent experience. Customer-centric with a focus on driving customer outcomes and achieving customer objectives in partnership with Verily and its suite of products. Excellent interpersonal skills, with the ability to communicate and collaborate efficiently with individuals at various levels, both internally and externally.
• Preferred Qualifications: Strong relationship management skills with the ability to effectively reach outcomes that balance client satisfaction with company interests. Must be accountable with a strong work ethic, a sense of urgency and ownership, and be able to work effectively both independently and as part of a team. Needs to be coachable, always willing to learn, and have the right combination of patience and tenacity. Ability to deliver results under pressure, work independently, and take ownership of assigned projects. Ability to achieve results without formal authority, using collaboration and management appropriately across departments to deliver results efficiently.

Benefits

The US base salary range for this full-time position is $113,000 - $170,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.