Customer Success Manager - OEM

Trackunit is a fast-growing company and a leading supplier of IoT solutions, connecting machines, people, and systems in the global construction industry. We are looking for a candidate with a strategic, data-driven mindset to drive customer success in a dynamic, international environment.

About the role

We are seeking a professional with 3-5+ years of experience in Customer Success, Engagement, or Account Management within B2B SaaS, IoT, or telematics. This role focuses on managing Midmarket and Enterprise-level customers, delivering measurable outcomes, and driving OEM business transformation. The position is remote, based in North America (Ontario, Canada preferred, with Central/East Coast hours), and requires 25–30% travel for customer workshops and key lifecycle moments.

Responsibilities

• Own the full post-sales lifecycle portfolio of Midmarket and/or strategic OEM customers in the IoT and telematics space.
• Translate OEM challenges into Trackunit-enabled solutions, creating clear success plans and driving platform adoption through hands-on guidance and best practices.
• Ensure renewal readiness by documenting value delivery; partner with Commercial teams to identify and qualify expansion opportunities.
• Partner with Product, Support, and Technical Account Management (TAM) teams to nurture upsell and cross-sell opportunities across OEM programs and dealer ecosystems, ensuring the customer’s voice informs our roadmap.
• Maintain accurate success plans and data-driven AI insights in CRM and related systems to track customer health and inform strategic decisions.

Requirements

• 3-5+ years of Customer Success, Engagement, or Account Management experience in B2B SaaS, IoT, or telematics.
• Proven ability to deliver measurable outcomes with Midmarket and Enterprise-level customers.
• High-level technical fluency in IoT platforms, device connectivity, and data analytics (coding not required).
• Strategic, data-driven mindset with strong execution skills and follow-through.
• Passion for building relationships, solving complex problems, and driving OEM business transformation.
• Strong project management skills with the ability to manage multiple strategic initiatives simultaneously.
• Experience with CRM tools and customer management platforms.
• Familiarity with IoT hardware/software integrations, data analytics, and API-driven solutions.
• Bachelor’s degree in Business, Marketing, or a related field (or equivalent practical experience).

Preferred Qualifications

• Industry knowledge of construction equipment, manufacturing, and fleet management, including equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership.
• Proven track record of managing complex enterprise customers and engaging with executive-level stakeholders.
• Ability to translate technical or product concepts into measurable business value for customers.
• Strong problem-solving skills with a bias toward action and follow-through in fast-paced environments.
• Ability to translate data intelligence into meaningful and actionable insights.

Benefits

• Agile Growth: Join a SaaS business that has grown from 150 to 450+ employees since 2020, with opportunities to move fast and adapt quickly.
• International Environment: Regular check-ins and social events across teams, departments, and borders.
• Triple Focus Development: Investment in your personal and professional goals, focusing on your impact on yourself, your teams, and the organization’s strategy.
• True Flexibility: Hybrid working setup with IT equipment provided to support your chosen routine.
• Inclusive Workplace: Commitment to creating an inclusive environment where candidates are assessed solely on qualifications and merit.

Hiring Process

• Initial phone conversation with a colleague from our People & Talent team.
• Virtual meet and greet with the hiring manager.
• Assignment-specific interview: Prepare a case study to present to colleagues you’ll work closely with.
• Meet and greet with key cross-functional stakeholders.
• Offer presentation.