Customer Success Manager

Customer Success Manager at Fieldwire | Job-Scouts.com Skip to main content JS Job-Scouts.com Home Explore Jobs Featured Partners Pricing Login Get Started Job Seeker Employer/ Recruiter HomeJobsFieldwireCustomer Success Manager Customer Success Manager Fieldwire full-time manager Prague, Czech Republic (Remote or Hybrid) More jobs in Prague, Prague, Czechia Remote This position is sourced from Fieldwire's career page . Apply through Job-Scouts to track your application status. Sign Up to Apply Job Description Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application. Who we’re looking for Fieldwire is a group company of the Hilti Group. The candidate selected for this position will be a Hilti team member. We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. What you’ll be doing The primary responsibilities of our next Customer Success Manager will be to: Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. Build and maintain long-lasting relationships with Fieldwire clients. Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. Assist the product team in identifying issues and communicating customer feedback for product improvements. Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences: 3+ years of professional construction experience, preferably with a combination of field and office management roles Excellent presentation and communication skills Self-motivated and highly organized, with strong time management skills Diplomacy and patience when working through customer issues Comfortable communicating with anyone, from tradesmen to senior-level managers A basic understanding of construction process from design to completion An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget Ability to creatively brainstorm unique solutions to client issues relevant to their needs Desire to learn in a dynamic startup environment Why Fieldwire? The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com. Where is the job located? This role is Remote / Hybrid, and based out of the Prauge Hilti Office, where the Czech E5 HQ is based. -- Fieldwire is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law. Requirements Department: Construction Location Prague, Czech Republic (Remote or Hybrid) View on Google Maps Job Statistics 1 Views 28 Open Roles About The Company Industry Other Similar open positions Fieldwire 16 days ago Customer Success Manager Austria (Remote) Remote (Fully) Fieldwire 16 days ago Construction Success Manager Antwerp, Belgium (R… Remote (Fully) Fieldwire 16 days ago Construction Success Manager Randstad, Netherlan… Remote (Fully) Pleo 12 days ago Senior Enterprise Customer Success Manager London Remote (Fully) Samsara 16 days ago Applied AI Specialist, Commercial Customer Success Remote - US Remote (Fully) Site Footer Footer Links and Information JSJob-Scouts.com Your Career Journey Starts Here Job-Scouts.com connects talented professionals with their dream careers. We provide a comprehensive platform for job seekers and employers to find the perfect match. 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