Customer Success Manager

About the role

The candidate selected for this position will be a Hilti team member. We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry.

Responsibilities

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
• Aid the product team in identifying issues and communicating customer feedback for product improvements.
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.

Requirements

• 3+ years of professional construction experience, preferably with a combination of field and office management roles.
• Excellent presentation and communication skills.
• Self-motivated and highly organized, with strong time management skills.
• Diplomacy and patience when working through customer issues.
• Comfortable communicating with anyone, from tradesmen to senior-level managers.
• A basic understanding of construction process from design to completion.
• An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget.
• Desire to learn in a dynamic startup environment.