Customer Success Manager North America

About the role

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients.

Responsibilities

• Manage, support and develop a portfolio of enterprise customers (B2B)
• Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
• Develop the business by identifying patterns and synergies between different end-user use cases
• Proactively share customer learnings and insights with the broader Stravito team
• Report to the Lead Customer Success Manager for the US
• Work closely with Product, Tech & Design to make it happen!

Requirements

• 3-5 years experience as a Customer Success Manager
• Previous experience managing for complex enterprise accounts
• "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• Business-orientation - constantly thinking of how to grow and scale your customer
• Ability to thrive in start-up and remote-first environments
• Strong interpersonal and communication skills
• Fluency in English, both spoken and written

Qualifications

• This role is remote but applicants must be a current tax resident in one of the following locations: Georgia, Missouri, New Jersey, New York, North Carolina, Ohio, South Carolina, Texas or Virginia

Pay

For this US-based role, the salary range is $88,000–$102,000 per year. Actual pay within this range depends on your permanent work location, local market standards, and relevant experience.

Benefits

• Join a remote-first and globally spread team, with company events a couple of times each year
• Fun, collaborative environment where everyone truly cares and helps each other
• Zero micro-management; encouraged to cultivate your own processes while giving and receiving feedback for improvement
• Competitive compensation package
• Possibility of working with cutting-edge technology in our industry (such as GenAI)
• Be part of simplifying the professional lives of many