Outbound Sales Manager - Customer Care Center

About the role

As an Outbound Sales Manager, you will be responsible for leading, coaching, and developing an outbound sales team of Supervisors and Business Development Representatives. You'll be accountable for optimizing sales opportunities through targeting small value, infrequent customers, and/or new prospects via phone, email, and/or text. You will also motivate the team in a fast-paced environment whilst demonstrating a passion for the services offered and creating a culture of high performance. Success will be measured through team achievements demonstrated by meeting and/or exceeding key performance metrics.

What You'll Do

• Build and preserve the outbound sales department by attracting, hiring, and retaining qualified sales professionals
• Lead, mentor, and coach the outbound sales supervisors to achieve outstanding results for their related districts through the development of team members, an unyielding focus on achieving targets, and, overall team engagement
• Seek out new, persuasive, and innovative selling techniques to assist with continuously driving conversion rates and revenue yielding YOY growth
• Establish, set, and align team goals with departmental and individual targets, business initiatives, projects, and processes to maintain transparency of expectations and define what equates to successful performance
• Provide insight into team forecasts, actuals, and customer trends to predict performance to plan
• Forecast and executive report outs providing details on key metrics, target to goal achievements, successes, and challenges
• Partner with corporate and field sales departments to maintain an understanding and knowledge of the current market trends, anticipated changes, and opportunities
• Take ownership over organizational initiatives and projects
• Work with key stakeholders to gather and document new technology project requirements, develop a plan to implement changes, train, and provided feedback on adoption
• Other duties assigned as needed

Requirements

• Bachelor's Degree in related field or equivalent combination of education and experience
• Minimum three years of demonstrated successful sales leadership and territory optimization
• Managerial experience with a sales-focused team of direct and/or indirect reports
• Prior experience with rental equipment preferred
• Effective leadership, motivation, and organization skills
• Computer skills (Outlook, MS Excel, Word, PowerPoint, SalesForce.com Preferred)
• Excellent communication skills – written, verbal, facilitating, relaying information and presentation skills
• Ability to develop a strategic plan and convert into actionable results
• Strong interpersonal skills with emphasis on negotiating, collaborating and conflict resolution
• Ability to set goals and establish performance standards
• Ability to work in a fast-paced, dynamic environment
• Strong influencing and internal customer service skills; intermediate presentation skills
• Must be able to effectively manage multiple high-profile projects at one time

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture