Customer Success Manager, Mid-Market

About the role

Juniper Square’s Customer Success organization is responsible for onboarding customers, driving usage and adoption of the product, and ensuring customer satisfaction. This is a great opportunity to use relationship management and project management skills to support customers who are transforming the way they do business by using Juniper Square. You will enjoy this role if you enjoy being a product and industry expert to help customers achieve their goals while advocating internally to ensure Juniper Square’s products continue to exceed expectations!

Qualifications

• 5+ years of professional experience and 3+ years in a relevant customer success management role
• Experience communicating with clients in written and verbal form
• Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
• Passion for contributing to the customer's success with a product or service
• Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
• Shows consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness
• Thrives in a changing and evolving work environment

Preferred Experience

• Producing AI-powered work others reuse or run AI-enabled improvements with measurable outcomes