Customer Success Manager Mid Market
Position Overview
We have more than doubled revenue each month for the past few months. This growth means we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention, and expansion for their book of business. Our work primarily involves mid-market construction firms within landscaping and other sub-industries. Your primary responsibility is to ensure customers achieve their desired business outcomes with our product.
Desired Attributes
- Kind, Humble, Relentless, Focused
- Tech-savvy and great communication: we build the most technical product in the industry, so you need to be able to teach our customers how to use it
- Knowledge Seeker: Be able to learn product and industry applications quickly
- Strong presentation skills: Experience with speaking to leadership (making business cases, QBRs, pitching/selling, etc.)
- Passion and work ethic: startups are not easy, this is not a cushy job at Google
- Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
Bonus
- Have used Zapier, CRM Automations, or Agents in CS/Support function
Benefits
- Competitive salary: $110k-$130k base + commission, bonus, and equity
- Opportunity to collaborate with sales, product, design, and engineering teams
- Build a massive company with a world-class team
- This is a full-time & in-person role in SF
- We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI
Compensation Philosophy
We pay to win. Bobyard targets competitive top-of-market compensation because we hire people who ship and drive real impact — and we aim to reward that, including through variable pay tied to performance. Individual compensation is determined by role, experience, and contribution, at Bobyard's discretion. Compensation Range: $110K - $130K