Customer Success Manager,Meeting Insights

About the Company

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice solutions and voice AI innovation. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows, and deliver real-time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, AudioCodes powers the intelligent enterprise, connecting people, platforms, and data to move business forward.

Job Summary

The Customer Success Manager will own a portfolio of strategic Meeting Insights customers across North America, with responsibility for adoption, customer health, retention, and value-led expansion. This is a hands-on, commercially aware Customer Success role focused on helping customers embed Meeting Insights into their daily workflows, realize measurable business value, identify new use cases, and expand usage over time. The CSM will work closely with Sales, Product, Support, and R&D to drive customer outcomes, renewals, expansion opportunities, and long-term account growth.

Responsibilities

• Own a portfolio of strategic NA accounts, with responsibility for adoption, customer health, retention, and expansion.
• Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes.
• Guide customers through trials, onboarding, and value validation, helping convert successful trials into commercial commitments within agreed timelines.
• Identify new use cases and expansion opportunities across departments, teams, users, and business units.
• Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities.
• Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth.
• Partner closely with Sales on renewals, expansion strategy, and account development.
• Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams.
• Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans.
• Maintain accurate CRM updates, account plans, risks, opportunities, and customer activity records.
• Act as the voice of the customer internally across Product, R&D, Marketing, Sales, and Support.
• Contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS or enterprise technology.
• Proven experience managing enterprise or complex B2B customers.
• Strong understanding of adoption, retention, renewals, and value-led expansion.
• Commercially aware, with the ability to identify growth opportunities and partner effectively with Sales.
• Ability to engage and influence senior stakeholders, champions, decision-makers, and technical teams.
• Strong relationship-building skills.
• Data-driven and structured, with strong follow-up and account management discipline.
• Builder mindset - comfortable working hands-on in an evolving CS environment and collaborate effectively across international time zones while working remotely.
• Experience with Salesforce, Jira and CS tools - advantage.
• Familiarity with collaboration, voice, UC, Microsoft Teams, Zoom, or AI-driven solutions - advantage.

What We Offer

• Your Benefits at a Glance
• Health and Wellness: Medical (with an HSA option and company contribution), dental, and company-paid vision insurance, Flexible Spending Account, and Employee Assistance Program.
• Financial Security: Company-paid basic life insurance (2x salary), short and long-term disability, voluntary life insurance, and a 401(k)-retirement plan with company matching.
• Work-Life Balance: Generous paid time off (vacation, sick, and floating holidays), flexible schedule, paid parental leave, and opportunities for professional growth with tuition and travel reimbursement, and an employee referral program.
• Additional Benefits: Medical, dental, and vision benefits for eligible same-sex and opposite-sex domestic partners.