Customer Success Manager - Major Accounts

Hybrid - candidates should reside in Dallas, TX; Irvine, CA; Milford, CT; or Tampa, FL for future in-office days, as needed.

About The Role

We're looking for a Major Customer Success Manager to drive customer engagement, retention, and growth across a portfolio of property management customers. In this highly visible role, you'll build trusted relationships, help customers maximize value from our solutions, and partner cross-functionally to deliver exceptional customer experiences. If you thrive in a fast-paced, customer-focused environment and enjoy turning customer success into business growth, we'd love to meet you.

Responsibilities

• Manage a portfolio of 30-75 property management customers, driving engagement, adoption, and retention
• Lead onboarding, success reviews, and strategic customer check-ins
• Identify growth opportunities and partner with Sales on renewals and expansion initiatives
• Monitor account health and proactively develop success plans to mitigate risk
• Build strong relationships with customer stakeholders and operational leaders
• Capture customer feedback, success stories, and advocacy opportunities
• Lead customer-focused projects and initiatives from start to finish

Qualifications

• 3+ years of Customer Success, Account Management, or related experience
• Experience in SaaS, technology, or hardware environments
• Strong relationship-building and customer engagement skills
• Experience driving product adoption and demonstrating customer value
• Ability to analyze account trends and translate insights into action
• Comfortable navigating change in a fast-paced, high-growth environment

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

About Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills, and make a real impact—helping our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events.

Our values—Empowerment, Passion, Inspiration, and Community—define how we work as a team and inspire us to be EPIC. Together. What makes Quadient different is how different we are: a team of individuals with one goal but many perspectives. We embrace differences and value every voice in a culture that cares.