Account Manager, Customer Success

About the role

This role is intended to begin as an independent contractor engagement with the goal of transitioning into a full-time position at GSTV. We view this as an opportunity for both the successful candidate and our team to establish a strong working partnership while building toward a long-term role within the organization.

Responsibilities

• Sales Support & Pre-Sale Coordination
• Coordinate RFP responses and proposal development in partnership with Sales, Sales Planning, and Commercial Enablement.
• Aid in developing client presentations and customizing approved sales materials.
• Support account planning activities through prospect research and competitive intelligence.
• Maintain Salesforce opportunities, account records, and pipeline information.
• Cook up meetings, agendas, and other sales logistics.
• Partner with Sales Planning on inventory availability, targeting recommendations, and budget scenarios.
• Client Intelligence & Strategic Account Support
• Monitor assigned clients for business updates, earnings announcements, product launches, competitive activity, and marketing initiatives.
• Prepare pre-meeting briefs that summarize relevant client news, campaign history, and strategic opportunities.
• Proactively identify risks, growth opportunities, and industry trends to support client conversations.
• Maintain a strong understanding of each client's planning cycles, business priorities, and annual marketing calendar.
• Campaign Management & Client Success
• Coordinate campaign launches and ensure smooth internal handoffs across teams.
• Monitor campaign pacing and delivery while coordinating optimization requests and campaign changes.
• Coordinate reporting, measurement studies, attribution requests, and proof-of-performance deliverables.
• Ensure alignment among Sales, Ad Operations, Analytics, and other internal stakeholders throughout campaign execution.
• Support ongoing client communication and help resolve campaign-related issues.
• Creative & Project Management
• Coordinate creative asset collection, trafficking, approvals, and version control.
• Manage project timelines, deliverables, and milestone tracking.
• Partner with Creative, Operations, and Commercial Enablement teams to ensure timely execution.
• Post-Sale Support & Account Growth
• Prepare campaign recap presentations, wrap reports, and performance summaries.
• Track renewals and identify potential upsell and cross-sell opportunities for Sales partners.
• Cook up billing inquiries and invoice follow-up.
• Provide ongoing administrative and operational support across assigned accounts.
• Other duties as assigned.

Requirements

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, and AI Tools (e.g. ChatGBT).
• Ability to work independently while collaborating effectively across multiple teams.
• Strong attention to detail and commitment to delivering high-quality work.
• A proactive, commercially minded approach to supporting clients and sellers.
• Exceptional organization and attention to detail.
• Strong relationship-building and collaboration skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Resourcefulness, adaptability, and the ability to thrive in a fast-paced environment.
• A sense of ownership and accountability with a willingness to take initiative.

Qualifications

• The Ideal Candidate Will Bring
• Experience supporting advertising sales organizations or media companies.
• Exposure to Salesforce or another CRM platform.
• Familiarity with campaign delivery, media planning, or advertising operations workflows.
• Understanding of digital media, programmatic advertising, retail media, video advertising, or related industries.
• Experience working with campaign measurement, attribution, or analytics partners.

Pay

The Pay Range For This Role Is 60,000 - 80,000 USD per year (Remote) 60,000 - 80,000 USD per year (NY Office)