Customer Success Manager - Mid Market / Large Accounts

Location: Remote – US-based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Responsibilities

• Build and manage trusted relationships with executive sponsors
• Serve as a strategic advisor to align solutions with business goals
• Develop deep understanding of customer structures and initiatives
• Maintain relationships across various stakeholder functions
• Lead regular executive check-ins and strategic reviews
• Own and manage renewal strategies for enterprise accounts
• Identify risks affecting retention and coordinate internal action plans
• Partner with Sales on growth strategies and renewal negotiations
• Drive enterprise-wide adoption and monitor engagement metrics
• Act as the voice of the customer within the company

Qualifications

• 6+ years in Customer Success or Strategic Account Management
• Proven experience with enterprise SaaS or software
• Demonstrated success in renewals and account expansion
• Strong executive presence for engaging senior leadership
• Experience managing complex enterprise relationships
• Commercial acumen for renewal and growth strategies
• Ability to translate tech capabilities into business outcomes
• Skilled in interpreting account health metrics
• Strong communication and negotiation skills
• Preference for experience in retail technology and PLM

Benefits

• Opportunity to support large, strategic accounts
• Engagement with senior leadership across multiple industries
• Collaborative work environment with cross-functional teams
• Professional growth in complex enterprise settings
• Access to industry-leading technology solutions