Customer Success Manager, LATAM

About the Role

As a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction, you will be the lead point of contact for all matters specific to your accounts and will build and maintain strong, long-lasting customer relationships. You will be the expert in best practices and product adoption, negotiating contracts and offering additional products and services to help customers recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.

Location: Hybrid in Tampa, FL or Austin, TX (in the office 4 days per week: Mon, Tues, Thurs, & Friday).

Responsibilities

• Grow your individual book of business within your portfolio of existing accounts.
• Proactively engage and reach out to your accounts on a regular basis.
• Act as the “single point of contact” for those accounts, building relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities.
• Communicate with customers and react to client requirements quickly and efficiently.
• Analyze and understand customer needs to present solutions that meet their requirements.
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and find growth opportunities.
• Research and document relevant contact information for existing leads in Salesforce.
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately.
• Maintain knowledge of market conditions and competitive activities.
• Perform other duties as needed.

Requirements

• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
• Ability to act as a customer advocate and product expert, excelling at influencing and inspiring customers.
• Polished verbal and written communication skills.
• Resilient and calm, with the ability to guide customers through issues and escalations.
• Proven track record in achieving and maintaining sales targets.
• Extensive IT knowledge.
• Bachelor’s degree (preferred).
• Experience as an Account Manager, with a passion for “owning” a portfolio of accounts and guiding them through the customer journey.

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

Benefits

• Collaborative, kind, and curious community.
• Hybrid remote work arrangement.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan to help you prepare for your financial future.
• Unlimited PTO to prioritize your work-life balance.
• Opportunities for growth and advancement.

This position is NOT eligible for Visa sponsorship.