Customer Success Manager, Key Accounts

About the role

Rippling is looking for a customer-obsessed CSM (internally titled: Technical Account Manager - TAM) to join our Key Accounts TAM team. As a Key Accounts Technical Account Manager at Rippling, you will be a trusted advisor for our most valuable clients, managing strategic relationships and delivering an exceptional customer experience. You’ll work with a small portfolio of 3-4 enterprise accounts to drive satisfaction, retention, and growth, aligning Rippling’s solutions with the client’s strategic goals. The Key Accounts TAM will collaborate closely with the Named Accounts team, Product, Engineering, and Support to address client needs, tackle challenges, and maximize product adoption and impact.

Requirements

• Minimum of 6 years in client management or technical account management, ideally within a high-growth SaaS company.
• Exceptional client engagement and relationship-building skills, technical acumen, and ability to collaborate cross-functionally.
• Strategic thinker, proactive problem-solver, and client advocate who can navigate complex needs.
• Clear understanding of customer needs, process, impact and be able to present asks at an executive level.
• Willingness to travel: at least once a quarter to customer HQ or Rippling HQ.

Qualifications

• Experience working with high-growth SaaS companies.
• Strong communication and interpersonal skills.
• Ability to build and maintain strong, strategic relationships with decision-makers and key stakeholders.
• Proven ability to manage and grow key accounts.
• Experience with customer relationship management tools and systems.
• Ability to work independently and as part of a team.